Support
Help with EduPod and EduPod Family, your account and your information.
Contact support
For app help, privacy questions or account deletion, email us. You do not need to sign in.
info@accomni.comSigning in
Use the username and password provided by your school. If you cannot sign in or need your access reset, contact your school office. Never send your password to support or anyone else.
School records and requests
For attendance, homework, reports, fee records or contact corrections, contact your school. In EduPod Family, open Requests and choose the relevant request type so your school can handle it.
An app problem
Tell us which screen you were using, what you were trying to do, and your device model, operating-system version and app version. Avoid including children’s names, passwords or private school documents. If more information is needed, support can explain how to provide it.
Request account deletion
To request deletion of your EduPod Family account and associated personal data, email info@accomni.com. This route is available even if you cannot sign in or use the app.
- Use the subject “EduPod Family account deletion”. Include your school name and account username so we can identify the account. Do not include your password or children’s documents.
- Support will coordinate with your school and verify your identity and authority before changing access or deleting information. You may be asked for further information through an appropriate channel.
- Account access and school records are handled separately. Some educational, financial or security records may need to be retained for legal or school recordkeeping requirements. Ask which data can be deleted, what must be retained and the expected handling time.
Sending an email starts a request; it does not immediately delete anything. You can also start a request in the app: Settings → Request account deletion, then review and submit the message to your school.
Email a deletion request